Crystal
Clear Water Supply Corporation, or Crystal Clear WSC as we
are commonly called, is a member owned, not for profit utility
established in 1964. We are proudly servicing areas of Hays,
Comal, and Guadalupe counties in Texas. We cover 165.2 sq.
miles of service area with allocations of 14.1, 14.8, and
136.3 sq. miles for Comal, Hays and Guadalupe counties respectively.
From the origins of rural water struggles to the recent planning
for urban sprawl, Crystal Clear WSC has always tried to provide
customers with the best water, service and professionalism
available in the Central Texas area. Our rates and safety
procedures are governed by State and Federal agencies and
have consistently met with approval. See
our Consumer Confidence Report.
Our
water supply comes from two sources: These two sources are
ground water (i.e. aquifers roughly 1/4 of a mile beneath
you) or surface water (i.e. the lakes, reservoirs, and larger
bodies of water around us). Our ground water comes from Crystal
Clear's seven (7) wells drilled into the Edwards
Aquifer. The Edwards Aquifer also services San Antonio
and other Rural Water Supply Corporations. This aquifer has
fluctuating levels and we are increasingly being cut back
by the State and depending more on surface supplies for our
water.
These
wells, and our surface water supplies, feed the storage tanks
listed below:
|
Well
Sheet
|
|
Locations
|
Tanks
(in Gallons)
|
Booster
Pumps
(in Gallons Per Minute)
|
Well
Information
|
|
Name:
|
Tank
1:
|
Tank
2:
|
Tank
3:
|
Booster
1:
|
Booster
2:
|
Booster
3:
|
Well
(Y/N):
|
|
Wilson
|
382,000
|
32,000
|
0
|
0
|
0
|
0
|
N
|
|
Zorn
|
400,000
|
0
|
0
|
0
|
0
|
0
|
N
|
|
Windmill
|
1,000,000
|
0
|
0
|
0
|
0
|
0
|
N
|
|
Willow
Creek
|
200,000
|
0
|
0
|
400
|
200
|
200
|
Y
|
|
McCarty
|
400,000
|
0
|
0
|
500
|
0
|
0
|
Y
(2)
|
|
Old
Bastrop
|
400,000
|
0
|
0
|
0
|
0
|
0
|
N
|
|
Redwood
|
200,000
|
0
|
0
|
700
|
700
|
0
|
N
|
|
El
Camino
|
500,000
|
0
|
0
|
400
|
400
|
0
|
N
|
|
Nelson
|
200,000
|
0
|
0
|
300
|
200
|
200
|
Y
|
|
Hunter
|
32,000
|
0
|
0
|
200
|
200
|
200
|
Y
|
|
Pape
|
500,000
|
0
|
0
|
400
|
200
|
200
|
N
|
|
Boeder
|
500,000
|
0
|
0
|
400
|
400
|
0
|
N
|
|
Ilka
Plant
|
300,000
|
0
|
0
|
500
|
500
|
0
|
N
|
| Kingsbury |
32,000
|
0
|
0
|
150
|
150
|
0
|
Y
|
|
Mill
Creek Plant
|
45,000
|
0
|
0
|
0
|
0
|
0
|
N
|
|
Totals:
|
5,091,000
|
32,000
|
0
|
3,950
|
2,950
|
800
|
6
|
|
|
Total
Storage:
|
5,123,000
|
Total
GPM Capacity:
|
7,700
|
|
Our
surface water comes from the Canyon
Regional Water Authority and the City of New Braunfels
through an agreement forged a few years ago. We have been
instructed to take less and less water from the Edwards Aquifer
and, in order to maintain the high level of service we provide,
have contracted to receive greater amounts and availability
of surface water. It is exactly this type of adjustment in
procurement that leads to higher rates and more need for conservation.
To
protect our customers against interruptions we have taken
the step of securing Emergency Interconnects with our neighboring
water supplies. We have connections with the City of New
Braunfels, Canyon Regional Water Authority and Springs
Hill WSC.
Hopefully,
we have provided an idea of how large our service area is.
If for some reason, we have missed an opportunity to answer
your questions or resolve any situations you may have incurred,
please e-mail us
by clicking here and dropping us a line. Our toll free
phone number is 800.659.1031 if you would like to speak to
us via the telephone.
Thank
you,
The
Board, Management and Staff of Crystal Clear WSC
Current
Monthly Rates:
$24.00
minimum - 0 gallons - service availability charge.
$ 2.50 per 1,000 gallons - from 0 to 10,000 gallons.
$ 3.00 per 1,000 gallons - from 10,001 to 20,000 gallons.
$ 4.00 per 1,000 gallons - from 20,001 to 50,000 gallons.
$ 5.00 per 1,000 gallons - over 50,001 gallons.
Should
you use no water at all, you are still required to pay the
$24.00 per month minimum.
Meters
are read by Crystal Clear Water employees, beginning on or
around the 10th of each month. If you feel your meter has
been misread, please check the reading before calling the
office so we can verify the readings.
You
should receive bills by the first of each month. All bills
are due by the 10th of each month. The late charge is added
if balance is not paid by the 15th of each month. If the bill
is past due - a final disconnect notice will be sent out,
giving the final day to pay before the meter is shut off.
There is a $40.00 charge for non-payment. The meter will be
turned on only during business hours.
A
night deposit box is available for payments made after hours,
weekends and holidays. It is located in front of the office.
In
cases where a member has rental property, an alternate
billing agreement must be signed by the owner of the membership
for alternate billing arrangements. No deposits are taken
for rental accounts.
Service
may be disconnected without notice when:
There
is a $20.00 charge for all checks returned by the bank.
Internet
Addresses:
We
are located on the Internet at www.crystalclearwsc.com
with common forms available for download or printing. Feel
free to e-mail us and use the Internet for your convenience.
Please route your inquiry to the proper person.
board@crystalclearwsc.com
- The Board of Directors
info@crystalclearwsc.com
- Requests for Information
mark@crystalclearwsc.com
- General Manager
suzie@crystalclearwsc.com
- Administrative and Repairs
mary@crystalclearwsc.com
- Memberships and Billing
robert@crystalclearwsc.com
- Field Superintendent
Physical
Address:
Crystal
Clear Water Supply Corporation
2370 FM 1979
San Marcos, TX 78666
Phone
Contact:
Main
Number: (830) 372-1031
Alternate Number: (830) 372-1055
San Marcos Number: (512) 392-9993
Number: (800) 659-1031
Fax Number: (830) 372-0067
Office
Hours:
Monday - Friday 8 a.m. to 5 p.m.
In
case of emergencies (leaks, cut lines, etc.) AFTER
HOURS, WEEKENDS AND HOLIDAYS ONLY CALL (830) 372-1406.
